​Managed Services by HC
**Loyalty pricing for existing clients, please do not share**

RMM Package - Home users
​(remote monitoring/maintenance/security)
​$25/device/month

Features:

• 24 hour response time
• Centralized Asset Management
• 24/7 hardware monitoring of PCs
• Microsoft updates/patching
• Fully Managed Antivirus
• Malware Removal
• DNS filtering
• Automated maintenance
• Easy ticketing system
• 1 click remote support ($150/hr, 30 minute minimum per request)

NOT offered in this package:

• Onsite services
• Hardware repair options
• Equipment sales

*Not available for commercial/business accounts. Residential only. 

SOHO Package - Residential & Small Business
(Small office/Home office)
​starting at $75/user/month
​
Includes all of RMM package plus:
​

• 8 hour response time
• Onsite support available
• ​No minimums
• Client portal for ease of service request
• Automated remediation
• Network & printer support
• Loaner devices
• Support of Microsoft 365
• 3rd party patching & application support
• Package includes multiple devices per user
• Mac support
• Availability of project/migration/installation services
• Discounted equipment sales
• Project, repairs, remote support, and onsite support ($125/hr)

SMB Package 
(Premium IT services for small to medium businesses)  
starting at $150/user/month, $250/server/mo.

Includes all of RMM and SOHO packages plus:

• 4 hour response time for business continuity
• Remote support is included*
• Managed local and cloud backups
• Security/firewall/UTM implementation & management
• Data recovery
• Disaster recovery​
• Asset management
• Microsoft 365 licensing & management included
• Server support/management
• VOIP support/management
• Mobile device support
• IT Consulting
• Life-cycle planning
• Network documentation
• Equipment provided at cost
• Recycling/Data destruction
  
• Project, repair, and onsite support ($100/hr)​

*1hr/user/month, overages billed at client hourly

The not-so fine print: All SLA times are monday-friday 9-5pm, excluded national holidays. All software and hardware costs are additional. Annual commitment required for all service plans. Plans can be upgraded at anytime but term length will renew for 12 months. Credit card or ACH auto-billing required. All business service plans will be quoted on a per client basis. Plan will auto-renew at the end of term unless cancelled prior to renewal date. ​